Support
– Help
every step of the way
The DokiForVets team is committed to supporting veterinarians in their daily work not only with a modern practice management software, but also with comprehensive support options. We know that for a practice to run smoothly, reliable customer service, ongoing training, and quick assistance are needed.
FAQ (Frequently Asked Questions)
We’ve collected the most common questions and answers so you can find the information you need right away.
Do you have any further questions?
If you haven’t found the answer to your question, contact our customer service on the SUPPORT page, or check out our detailed training materials!
SUPPORT (Customer Service)
Our expert team is available if you need fast and personalized help.
EVENTS
We regularly organize professional events where you can learn about the latest developments and practices first-hand.
EDUCATIONAL MATERIALS
Videos, guides, and detailed documentation help you use the software effectively.
Help always available
Whether you have a quick question or need more in-depth professional support, with the DokiForVets support system you can always be sure that you are not alone. We shape our developments based on feedback from veterinarians, so the support options are constantly expanding and meeting modern requirements. Contact us to discuss the workflows and deployment options available for your practice.
With us, DokiForVets is not just a software - but also a real professional community.
Support
– Help
every step of the way
The DokiForVets team is committed
to supporting veterinarians
in their daily work not only with
a modern practice management
software, but also with comprehensive support
options. We know that
for a practice to run smoothly,
reliable customer service,
ongoing training, and quick
assistance are needed.
FAQ (Frequently Asked Questions)
General questions
Why is it worth using DokiForVets?
The system helps reduce administrative burdens, automates patient records, billing, inventory management, and appointment scheduling, freeing up more time for patients.
What is the difference between the desktop and Cloud versions of DokiForVets?
DokiForVets desktop version – Locally installed, works without an internet connection.
DokiForVets Cloud – Cloud-based system that
supports remote practice workflows on supported devices.
What types of clinics is the system recommended for?
• For individual veterinarians
• For small and medium-sized practices
• For clinics with multiple veterinarians
• For larger animal hospitals
Does using the system require IT knowledge?
No! DokiForVets has a simple, intuitive interface, so anyone can easily learn how to use it.
Patient registration and medical record preparation
How does the patient registry work?
Is it possible to set up custom treatment templates?
Yes! The system provides the ability to set up custom treatment and medical record templates to make documentation faster and easier to review.
Is it possible to attach images and documents to the patient record?
Can the system send reminders to patients?
Yes, images, X-rays,
lab results, and other documents can be attached to each patient’s data sheet.
Appointment booking and patient call-in system
How online appointment booking works
The system allows owners to book appointments online, even through the clinic’s website.
Is it possible to set separate time intervals?
Yes, appointment booking is fully customizable, allowing you to set different appointment times, emergency appointments, and other conditions.
Does the system send reminders about reservations?
Yes, DokiForVets automatically sends SMS or email notifications about booked appointments, reducing the number of no-shows.
How does the patient call system work?
The solution integrated with the VetDisplay system allows patients’ names and office numbers to be displayed on the display in the waiting room, ensuring a smooth patient flow.
Billing and payment options
What payment options are available?
The system supports cash, bank card and transfer payments.
Is it possible to manage payments in installments?
How is billing done?
The system automatically generates invoices after the sale of services and products, minimizing administration.
Technical issues and security
How does the system ensure data security?
DokiForVets uses encrypted data management, performs daily backups, and complies with GDPR regulations.
What happens if I get stuck while using the software?
There are several types of help available:
- Our SUPPORT team is available by phone and email.
- Educational materials help you quickly learn the system.
- Detailed documentation and video tutorials support users.
How often is the system updated?
- The DokiForVets Cloud version is automatically updated, so you always have the latest developments available.
- We will send you notifications about updates to the desktop version and they must be installed manually
Do you have any further questions?
If you haven’t found the answer to your question, contact our customer service on the
SUPPORT page, or check out our detailed training materials!
SUPPORT (Customer Service)
Our expert team is available if you need fast and personalized help.
EVENTS
We regularly organize professional events where you can learn about the latest developments and practices first-hand.
EDUCATIONAL MATERIALS
Videos, guides, and detailed documentation help you use the software effectively.
Help always available
Whether you have a quick question or need more in-depth professional support, with the DokiForVets support system you can always be sure that you are not alone. We shape our developments based on feedback from veterinarians, so the support options are constantly expanding and meeting modern requirements. Contact us to discuss the workflows and deployment options available for your practice.